After 15 years and over 10,000 voyages personally booked at Norwegian and Crystal, I know what the brochures don't show you — and exactly how to deliver the experience you've been imagining.
I'm Eddie Diaz — and I built Maris & Miles because discerning travelers deserve more than a booking confirmation. They deserve an insider.
After nearly a decade at Norwegian Cruise Line and years with Crystal Cruises, I know how the world's finest ships really work — the suites worth upgrading to, the moments most guests miss, the savings advisors can unlock that you'll never find online. I left corporate cruising to bring that knowledge directly to you, with no call centers, no handoffs, and no hidden agenda.
Every client receives the same level of care — direct access, genuine expertise, and someone truly invested in your experience.
Exclusive amenities — onboard credits, specialty dining, spa packages — unavailable when booking direct. Your fare stays the same. Your experience doesn't.
Your booking is watched from deposit to departure. When fares drop, I re-price. Most clients save hundreds — some save thousands — without asking.
After 10,000 bookings I know which suites are worth the premium and which ones aren't. You'll board knowing you have the right cabin — not just an available one.
When something needs resolving, you reach me — not a call center. I have direct relationships at every line I work with and the authority to act on your behalf.
I'll tell you which excursions are genuinely worth it, which are tourist traps, and when a private arrangement serves you better than anything on the ship's menu.
Traveling with family or a group? I specialize in complex bookings — connecting suites, group amenities, private excursions — so everyone travels beautifully.
Preferred partner status with the most celebrated names in ultra-luxury cruising — which means exclusive amenities your fellow passengers didn't receive.
Answer seven questions. Receive a personalized luxury cruise recommendation crafted by 15 years of insider expertise — and AI that never sleeps.
After 15 years watching pricing algorithms in real time, I can tell you exactly when to book — and when waiting costs you thousands. This is the most important thing most luxury travelers never learn.
Three extraordinary lines. Three distinct experiences. Here's how to choose the right one for your next voyage.
The myth of booking direct — and what the cruise lines prefer you never find out about working with an advisor.
The answers to the questions every discerning traveler should ask before booking a luxury voyage.
For financial advisors, wealth managers, real estate professionals, and estate attorneys — I'm the luxury travel resource your clients deserve. Every referral is handled with the same care you'd provide yourself.
The most successful referral relationships I've built are with professionals who serve high-net-worth clients and want to add genuine value beyond their core service.
Cruise lines want you to believe the best time to book is right now. That's not advice — that's marketing. After 15 years inside the industry and 10,000+ voyages booked, I can tell you cruise pricing follows a very predictable curve. Once you understand it, you'll never leave money on the table again.
Cruise lines use sophisticated yield management software — the same type used by airlines — to price their inventory. They set initial pricing, watch booking pace, and adjust in real time based on demand. A sailing that books slowly will see prices drop to stimulate demand. A sailing that books quickly will see prices hold or increase.
This means the "right" time to book depends entirely on how popular your specific sailing is. A Mediterranean cruise in peak summer is a completely different animal than a repositioning cruise in shoulder season.
Window 1 — Early Booking (12–18 months out): The best cabin selection is available and cruise lines often offer early booking bonuses — onboard credits, free gratuities, beverage packages, or reduced deposits. If you have a specific ship or cabin category in mind, this is when to move.
Window 2 — Mid-Booking (6–9 months out): Prices typically hold here or increase slightly as sailings fill. This is the worst time to book on popular itineraries. You're paying near-peak pricing for reduced cabin selection.
Window 3 — Late Booking (0–90 days out): Unsold inventory gets discounted. If you have genuine flexibility on dates, destinations, and cabin category, significant savings are possible in this window. A repositioning cruise that hasn't filled might drop meaningfully in the final weeks. The tradeoffs are real though: limited cabin choice, higher risk of your preferred sailing being sold out, and the stress of planning a complex trip quickly.
For most luxury travelers — especially those booking suites, multi-generational trips, or milestone voyages — late booking is a gamble that rarely pays off emotionally even when it works financially.
Here's something the cruise lines definitely don't advertise: in many cases, your fare can be re-priced after you've booked if the fare drops before sailing. This isn't guaranteed — it depends on the fare category, the cruise line, and the promotion — but it happens regularly.
A good travel advisor monitors your booking continuously after deposit. When a re-pricing opportunity exists, they act on it — potentially saving you hundreds or thousands of dollars without you lifting a finger. This single benefit alone justifies the advisor relationship for many clients.
Twice a year, luxury ships cross oceans to reposition from one sailing region to another — typically from Europe to the Caribbean in the fall and back in the spring. These 10–14 night transatlantic crossings are among the most underpriced experiences in luxury travel.
Why? Because the cruise line needs to move the ship regardless. The revenue collected from passengers is essentially bonus income on a voyage that's happening anyway. The result: repositioning sailings on ultra-luxury ships often price at 40–60% below a comparable European or Caribbean sailing.
The tradeoff is sea days — multiple consecutive days at sea with no port stops. Unsophisticated travelers see this as a negative. Experienced luxury cruisers consider it the point. Uninterrupted days at sea on a Silversea or Seabourn ship, with world-class cuisine, enrichment programs, and nothing on your agenda — that's not a consolation prize. That's the experience.
Understanding the booking curve is powerful. But applying it correctly to your specific sailing, cabin category, and travel style requires someone who watches this market every day. The clients who consistently get the best value aren't the ones who obsessively track fares themselves — they're the ones who have an advisor doing it for them while they get on with their lives.
If you're planning a luxury cruise in the next 18 months, the best time to start that conversation is now — not because I'm telling you to book immediately, but because knowing where you are on the curve is the first step to making a smart decision.
Tell me your sailing window and I'll tell you exactly where you fall — no obligation.
Email Eddie DirectlyIf you've decided to sail ultra-luxury, you've already made the best decision in travel. Now comes the harder question: which line? Regent Seven Seas, Silversea, and Seabourn are the three names that define the pinnacle of ocean cruising. Each is genuinely exceptional. Each is also genuinely different in ways that matter enormously depending on who you are and what you want from a voyage.
I've booked all three extensively over 15 years. What follows is my honest, unfiltered assessment — not a brochure summary, not marketing copy. The real differences between these lines, written by someone who has had these conversations with thousands of clients.
Before the differences, the baseline. All three lines offer all-suite ships, butler service in top categories, premium cuisine, small ship intimacy (under 700 passengers), high staff-to-guest ratios, and the kind of service that makes mass market and even premium cruising feel like a different product category entirely.
| Regent Seven Seas | Silversea | Seabourn | |
|---|---|---|---|
| All-Inclusive? | Most complete | Very strong | Strong |
| Ship Size | 490–750 guests | 200–700 guests | 264–600 guests |
| Excursions | Unlimited included | Included on select | Included on select |
| Best For | Value seekers | Expedition lovers | Social atmosphere |
| Itineraries | Worldwide | Expedition focus | Mediterranean/Caribbean |
| Price Point | Premium | Premium | Slightly lower |
Regent is my recommendation for travelers who want the most genuinely all-inclusive experience in luxury cruising. Their "Free Unlimited Shore Excursions" program is unique in the industry — at every port, a selection of guided excursions is included at no additional charge. When you calculate the true all-in cost of a Regent voyage versus competitors, Regent frequently offers the best value despite a higher headline fare.
Regent's ships are newer on average than its competitors and the cuisine has improved dramatically in recent years. The Explorer and Grandeur are among the finest ships at sea.
Silversea has carved a unique position with its expedition program — luxury voyages to Antarctica, the Arctic, the Galapagos, and remote destinations that other luxury lines don't reach. If your bucket list includes the poles or truly off-the-beaten-path destinations, Silversea has no peer. Their expedition ships offer genuine scientific programming alongside five-star service.
On traditional itineraries, Silversea delivers a refined, intimate experience with excellent cuisine and genuine butler service in every suite.
Seabourn is known for its social atmosphere and the quality of its staff relationships with guests. On a Seabourn voyage, staff learn your name and preferences within the first day in a way that feels genuinely personal rather than scripted. The line attracts a loyal, sophisticated repeat clientele and the onboard culture reflects that.
Choosing between these three isn't just about the line — it's about the ship, the itinerary, the season, and the specific suite category. I know which cabins on which ships have the best views, which sailings have had service issues, and which specialty restaurant is actually better than the main dining room. That's experiential knowledge that can't be Googled — it comes from years in the industry and hundreds of client sailings.
Tell me what you're looking for and I'll tell you honestly which of the three — or none of them — is right for your trip.
Email Eddie DirectlyThe cruise line's website is beautiful. And every time an intelligent person uses it without an advisor, they leave significant money on the table. The price is the same. What changes is everything surrounding that price.
When you book direct, you receive the fare. Full stop. When you book through a preferred partner advisor, you receive the same fare plus exclusive amenities, plus ongoing fare monitoring, plus a dedicated advocate who has industry relationships and business incentives to take care of you. Same price. Materially different experience.
Travel advisors who book significant volume with specific cruise lines earn preferred partner status. This status comes with the ability to offer clients exclusive amenities that are simply unavailable when booking direct. These typically include onboard credits ranging from $100 to $500, complimentary specialty dining packages, spa credits, prepaid gratuities, and priority cabin assignments.
On a 10-night Regent sailing for two guests, the combined value of these amenities can easily exceed $1,500 to $2,000. You pay exactly the same fare as booking direct. You simply receive significantly more.
The best advisors don't just add one layer of value — they stack multiple amenity sources on top of each other for a single booking. A cruise line's early booking promotion, combined with a host agency preferred partner amenity, combined with any applicable group space bonuses, can result in a client receiving onboard credits, free gratuities, a specialty dining package, and a welcome gift — all on top of the standard publicly available fare.
This stacking strategy is invisible from the cruise line's own website. You'd have no way of knowing to ask for it. An experienced advisor builds it automatically.
Cruise fares can often be re-priced after booking if the publicly available fare drops before sailing. A good advisor monitors your booking continuously from deposit to departure and re-fares it when possible — potentially saving you hundreds or thousands of dollars without you taking any action at all.
This is the benefit that surprises clients most. They assume that once they've booked, they've locked in a price and the transaction is complete. In reality, there's an active process a good advisor runs on their behalf through the entire booking lifecycle.
A great luxury cruise advisor does far more than process a booking. They know which cabins on which ships have the best views. They know which shore excursions are genuinely worth the price and which ones are tourist traps. They know when a sailing has had service issues and when a ship is at its best. They know which maître d's to speak to, which dining reservation to make first, and which specialty restaurant is actually better than the main dining room.
This is experiential knowledge that cannot be Googled. It comes from years in the industry, from personal ship visits, and from the collective experience of hundreds of client sailings.
When something goes wrong — and occasionally it does — having an advisor in your corner changes everything. A client who booked direct and calls the cruise line's 1-800 number reaches a call center representative with limited authority. A client who calls their advisor reaches someone with direct relationships at the cruise line, the ability to escalate, and a genuine business incentive to get the issue resolved. This is the most underappreciated value in the advisor relationship.
Send me a direct booking quote and I'll show you exactly what the same fare gets you through Maris & Miles.
Email Eddie Directly